Duplicate contacts when you sell to hotels
How many companies appear in your list twice? Here is how people who sell to hotels fix it.
How many companies appear in your list twice?
When you combine lists from several sources, the same company shows up more than once with slightly different details. Cleaning that up by hand is slow.
It hits harder when you sell to hotels. Hotels range from family run guest houses to branded properties with a general manager and department heads. Independent hotels decide on site, while group hotels often buy through a central team, so finding the right person matters as much as the offer.
Duplicates mean double emails, confused statuses and a list that looks bigger than it is. They make your outreach look sloppy.
Duplicates flagged before they enter your database.
Every lead file has a key field that Riftjaw uses to spot duplicates. On import, duplicates inside the file and against your existing database are flagged before anything is pushed. You decide what goes in.
- Fields that fit hotels, such as rooms
- Email prefixes that fit, like info@, reservations@, reception@ and events@
- Status, tags and a segment on every record
How to fix it in Riftjaw
- Pick a key field. Choose the field that identifies a company, such as website or email.
- Import the list. Riftjaw checks the file and your database for matches.
- Review the flags. Skip the duplicates and publish only new records.
Other walls when prospecting hotels
The reservations address goes to front desk staff who do not pass sales mails on.
Tick events@ and info@ as well in email from domain and note which address brought a reply.
Chain and independent hotels need completely different approaches.
Add a field for ownership type and save a filter for each, with its own campaign.
Big hotel lists lead to overlap between colleagues.
Duplicate checks on import and one shared database keep every hotel in one place.
Fields worth recording for hotels
Add these as fields in your lead file. Any column in your import can become a field.
| Field | Why it helps |
|---|---|
| Company name | The key field. Duplicates are checked on it or on the website. |
| Website | Needed to derive an email when the export has none. |
| Rooms | Room count is the clearest sign of size and budget. |
| Star rating | Rating shapes expectations for amenities and service. |
| Independent or chain | Chain hotels often buy centrally, independents decide locally. |
| Restaurant or events | Hotels with food and events buy far more than rooms only. |
| General manager | The name of the decision maker once you find it. |
Questions people ask
In independent hotels it is usually the owner or general manager. Record the name in a field when you find it, and use a role address such as info@ until then.
Yes. Add a number field for rooms and filter on it, for example hotels with more than a certain number of rooms.
If your file has an email column, that wins. If it only has websites, tick the prefixes you want, such as info@, reservations@, reception@ and events@, and Riftjaw derives addresses from each domain. Derived addresses are good guesses, not verified, so start with small batches.
Yes. The Free plan runs the whole pipeline on one list with small campaigns, and you do not need a credit card. Move to Pro when you want more lists, segments and bigger campaigns.
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