Talk to us

A question before you start, or something that is not working. A person answers.

Send us a message

Tell us what you are trying to do or what went wrong. The more concrete, the faster we can help. A screenshot description or the name of the lead file helps a lot.

A person answers, usually within one working day
Questions before you start are welcome
Privacy requests handled under GDPR
Security reports read with priority

Names that help us find it

Mention things by the name you see in the dashboard. It helps us find what you mean quickly, without a round of questions first.

The import, like Roofers North, maps export
The lead file, like Trade businesses, UK
The segment or campaign, like Spring maintenance offer, roofers
What you did, what you expected and what happened instead

An import named Roofers North, maps export, with the segment its contacts go into.

Maybe the answer is already here

Many questions are answered in the knowledge base and the guides.

Audience overview in Riftjaw with daily audience, new contacts and most engaged people

Knowledge base

Getting started, importing, segments and campaigns, step by step.

Paste and collect in Riftjaw: a pasted web page turned into a table of companies

Guides

Collecting, enriching and reaching companies.

Segments in Riftjaw, each with its own name and number of contacts

Pricing

Plans and what each one includes. No credits, and segments on every plan, Free included.

Database in Riftjaw with active contacts, segment, lead file and source

Security

Private server, login rules, export and deletion.

GDPR

Roles, unsubscribes and the data processing agreement.

Riftjaw dashboard with engagement chart, audience health, lead sources and activity feed

Changelog

What is new in the dashboard, release by release.

Questions people ask

Still stuck? Send us a message and a person answers.

How fast do you answer?

Usually within one working day. Messages sent at the weekend are picked up on the next working day.

Can I ask questions before I create an account?

Yes. Tell us what you want to do and we tell you honestly whether Riftjaw fits.

How do I request a data processing agreement?

Choose "Privacy or a data request" as the topic and mention the agreement. We send it to you. More on the GDPR page.

I found a security problem. Where do I report it?

Use this form and describe how to reproduce it. See the security page for how we handle reports.

Something is not working. What should I include?

What you did, what you expected and what happened instead. The name of the lead file or campaign helps us find it quickly.

Or just try it

The free plan needs no credit card. Import a list and see for yourself.

Start free See how it works

No credit card · cancel any time · your data stays yours