No follow up when you sell to opticians
How many prospects opened your email and never heard from you again? Here is how people who sell to opticians fix it.
How many prospects opened your email and never heard from you again?
The first email goes out, and then the follow up is forgotten. Without a list of who is waiting for a next step, it simply does not happen.
It hits harder when you sell to opticians. Opticians combine eye care with retail, selling frames, lenses and contact lenses alongside eye tests. Independents decide on frames, equipment and marketing themselves, while chain branches usually follow central buying.
Prospects who showed interest go cold. The effort of the first email is wasted.
Follow-ups planned with the first email.
Plan the follow-ups together with the first email. A Riftjaw campaign can have up to 5 follow-ups, each sent the number of days after the first mail that you choose, to everyone, only to those who did not open or only to those who did not click. Riftjaw does not read your inbox, so you set replies to Replied yourself. Contacts with status Replied or Customer, or who unsubscribed, never get a follow-up.
- Fields that fit opticians, such as independent or chain
- Email prefixes that fit, like info@, hello@, enquiries@ and appointments@
- Status, tags and a segment on every record
Fixing it in Riftjaw
- Write the first email. Pick a segment as the audience and write the first mail as usual.
- Add short follow-ups. Add up to 5, each with its own number of days and audience. Add something new rather than repeating the first email.
- Mark the replies. Set contacts who answered to Replied, so they get no further follow-ups.
Other walls when prospecting opticians
Chain branches dominate directory lists but cannot choose suppliers.
Add an Independent or chain field and save a filter for independents only.
Frame reps need to know which brands a practice already carries.
Keep a Frame brands stocked field and notes on each contact, shared with the whole team.
Practices get many trade mailings and delete the generic ones.
Placeholders for company and town, plus a relevant field, make each campaign specific without writing every mail by hand.
Fields worth recording for opticians
Record these and you can split the list later, write sharper mails and see who fits your offer.
| Field | Why it helps |
|---|---|
| Company name | The key field. Duplicates are checked on it or on the website. |
| Website | Needed to derive an email when the export has none. |
| Independent or chain | Chains buy centrally; independents choose their own brands. |
| Frame brands stocked | Shows their price level and style. |
| Specialist services | Services such as dry eye clinics or children's care need extra equipment. |
| Home visits | Domiciliary opticians have different logistics. |
Questions people ask
Add an Independent or chain field while you review records, then save a filter for independents only.
Yes. Add a text field such as Frame brands stocked and use it in saved filters or placeholders.
If your file has an email column, that wins. If it only has websites, tick the prefixes you want, such as info@, hello@, enquiries@ and appointments@, and Riftjaw derives addresses from each domain. Derived addresses are good guesses, not verified, so start with small batches.
Yes. The Free plan runs the whole pipeline on one list with small campaigns, and you do not need a credit card. Move to Pro when you want more lists, segments and bigger campaigns.
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