Forgot who was contacted when you sell to IT support companies
Are you sure you did not email that company last month? Here is how people who sell to IT support companies fix it.
Are you sure you did not email that company last month?
Without a clear record you cannot tell who you already contacted, who replied and who said no. You end up guessing or searching your sent folder.
It hits harder when you sell to IT support companies. IT support companies and managed service providers look after networks, devices and security for other businesses. Owners are technical and commercial at once, and they buy distribution, tools and services that they can resell or that make their engineers more productive.
Writing to the same company twice looks careless and can cost you the deal. Warm replies go cold because nobody followed up.
One status and full history per company.
Every contact in Riftjaw has a status: New, Contacted, Replied or Customer. The record keeps a history of every mail, open, click and form entry. Notes and your own tags sit right next to it.
- Fields that fit IT support companies, such as services
- Email prefixes that fit, like info@, sales@, support@ and hello@
- Status, tags and a segment on every record
How to fix it in Riftjaw
- Open the record. See the status, notes and every mail sent to this contact.
- Update the status. Move the contact from New to Contacted, Replied or Customer.
- Tag what matters. Add tags such as warm, cold or already called.
Other walls when prospecting IT support companies
Support@ addresses go straight into a ticket system.
Leave support@ unticked in email from domain for this list and use info@ and sales@ instead.
Many IT firms describe themselves in the same words, so a list is hard to qualify.
Record services and vendor partnerships in fields and save filters on them.
Partner deals involve several conversations.
Statuses, notes and email history show where each deal stands.
Fields worth recording for IT support companies
Add these as fields in your lead file. Any column in your import can become a field.
| Field | Why it helps |
|---|---|
| Company name | The key field. Duplicates are checked on it or on the website. |
| Website | Needed to derive an email when the export has none. |
| Services | Support, cloud, security or telecom focus changes what they resell. |
| Engineers | Team size shows capacity and licence volume. |
| Vendor partnerships | Existing partner badges show which platforms they back. |
| Client sectors | A healthcare or legal focus needs specific tools. |
| Managing director | The person who signs partner agreements. |
Questions people ask
Usually not, since those often feed a ticket system. In email from domain you choose which prefixes to use, so pick info@, sales@ or your own.
You can save those listings yourself and paste the HTML into paste and collect to turn them into rows, then import. Riftjaw does not crawl those sites.
If your file has an email column, that wins. If it only has websites, tick the prefixes you want, such as info@, sales@, support@ and hello@, and Riftjaw derives addresses from each domain. Derived addresses are good guesses, not verified, so start with small batches.
Yes. The Free plan runs the whole pipeline on one list with small campaigns, and you do not need a credit card. Move to Pro when you want more lists, segments and bigger campaigns.
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